Zivah Medical Hub ("we", "our", or "us") values your privacy and is committed to
safeguarding your personal information. This Privacy Policy explains how your
information is collected, used, and protected when you use our mobile application.
1. Information We Collect
Personal Information
- Medical store name and address
- Contact person name
- Mobile number (OTP-based login)
- GST number (optional)
Transaction Information
- Order history and invoice details
- Product batch numbers and expiry dates
- Payment method and transaction status
Technical Information
- Device type, OS version, and app usage data
2. How We Use Your Information
- To create and manage your account
- To process and deliver pharmaceutical orders
- To send order notifications via WhatsApp
- To improve platform performance and reliability
- To comply with legal and regulatory requirements
3. Information Sharing
We do not sell or rent your personal information. Data is shared strictly on a
need-to-know basis for operational or legal purposes.
- Payment gateway partners
- Delivery and logistics providers
- Government or regulatory authorities (if required)
4. Data Security
We apply industry-standard technical and organizational security measures to
protect your information. However, no system can guarantee absolute security.
5. Data Retention
Your data is retained only for as long as necessary to meet business, legal,
and compliance requirements.
6. Your Rights
- Access and review your personal data
- Request corrections or updates
- Request account deletion (subject to legal obligations)
7. Third-Party Services
Zivah Medical Hub may integrate with third-party platforms such as payment gateways
and messaging services. Their privacy practices are governed by their own policies.
Contact Us
Zivah Medical Hub
Email: support@zivahmedicalhub.com